Trendz Hair Studio
  • Home
  • Price List
  • Bookings
  • Before and Afters
  • SHOP
  • Videos
  • Social
  • News
  • Careers
  • Contact
  • CLIENT SELFIES
  • COLLABORATIONS
  • ZipPay

REFUND POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@trendzstudio.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@trendzstudio.com.au and send your item to: 6 Ashmore Road, Bundall, Gold Coast, QLD, 4217, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 6 Ashmore Road, Bundall, Gold Coast, QLD, 4217, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our Locations

Picture
TRENDZ STUDIO - BUNDALL
ADDRESS: 
6 Ashmore Road
​
PHONE: (07) 5570 4538
TEXT:  0419 374 885
Picture
TRENDZ STUDIO - CLEVELAND
ADDRESS: 
33 Shore Street West
​
PHONE: (07) 3286 6070
TEXT:  0417 281 509
Picture
TRENDZ STUDIO - MARINA MIRAGE
ADDRESS: 
74 Seaworld Drive
​PHONE: (07) 5528 5838
TEXT:  0467 770 577
Picture

HOURS​
MONDAYS: Phone enquires only  
TUESDAYS: 9:00am - 5:00pm (Marina Mirage only)
WEDNESDAY: 8:00am - 8:00pm
THURSDAYS: 8:00am - 8:00pm
FRIDAYS: 8:00am - 6:00pm
SATURDAYS: 8:00am - 4:00pm
SUNDAYS: CLOSED
Picture

​​VOTED BRISBANE & GOLD COAST'S #1 HAIR SALON

STAY CONNECTED WITH #TRENDZHAIRSTUDIO
There's no need to book an appointment for your free consultation, you're welcome to pop in anytime and one of our senior stylists will help create some #hairgoals with you xx

Please note it's our company policy to take deposits for bookings; $30 for blow drys, $50 for colour services and $100 for extensions. This deposit will come off your total service price on the day of your appointment. This is NOT a booking fee or extra charge, it's a deposit to secure your appointment. This can be paid over the phone, direct deposit or in person. Unfortunately cancellations with less than 48 hours notice will forfeit the deposit. Trendz Studio reserves the right to cancel unconfirmed appointments at anytime, please keep your contact details up to date with us.
Copyright Trendz Studio PTY LTD 2021 - last updated Tuesday 4th January 2022
Privacy Policy | Refund Policy
  • Home
  • Price List
  • Bookings
  • Before and Afters
  • SHOP
  • Videos
  • Social
  • News
  • Careers
  • Contact
  • CLIENT SELFIES
  • COLLABORATIONS
  • ZipPay